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Your Doctor's Nurses & Office Staff = Rude


Fri, November 12, 2010 4:33 PM

Have any of you experienced or continue to experience rudeness by the office staff/nurses at your doctors' office?  

Depending on who answers the line when I call or who I am transferred to, will make a worlds difference on how smoothly my request will go (and whether or not I get off the phone feeling frustrated and agitated/angry or upset).  This should not happen, but seems to happen all the time with certain people.

Does this happen to anyone else?  If so, how do you handle the situation and improve the communication?

FPO alivein315
Joined May 30, 2009

Wed, January 05, 2011 10:32 AM

 Reply posted for ajswenson.

I also had to reach out to a friend higher up at the hospital to get what I needed from my doctor in respect to notes and just advice. I ended up switching doctor's in the same practice and couldn't be happier. I think it really depends on the doctor how his staff treats people.

FPO steviec126
Joined Jan 5, 2011

Tue, January 04, 2011 9:33 AM

 Reply posted for ajswenson.

 Yes it happens all the time. The first few times I went I actually sat outside in my car and cried. (very unlike me I might add but I wasn't diagnosed yet and thought I had cancer) I was at my wits end and sick as heck. I actually told my Dr. But they are so busy and probably the most sought after specialists so (shrug) they could care less. Though he seemed to have more of a bedside manner after that. They don't realize that their office staff is the reputation that proceeds THEM, regardless if they are the best Dr in town. Now, they are really nice to me but it should not have taken me having to state they are the rudest people I have ever dealt with first. My best advise is that if the staff is rude, switch Dr's. I'm following this advice I want you to know. hint hint.

FPO roselee
Joined Jan 3, 2011

Tue, November 23, 2010 12:10 AM

 Reply posted for alivein315.

Yes this does happen to me.  I keep a notebook devoted to my disease and not EVERYTIME I make a call.  It keeps it all straight for me. Then my husband or mother in law say something to my doctor!!  Serious.  My mother in law is a big wig at our local hospitals, so she's the best patient advocate I can have in my situation. 

I don't think the doctor's know their staff is rude.  You should say something for sure....or have someone say something on your behalf.

 

FPO ajswenson
Joined Nov 22, 2010

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